Complaints process; complaints to the Legal Ombudsman and raising concerns with the SRA
I strive to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided then you should inform me immediately so that I can do our best to resolve the problem.
If you would like to make a formal complaint, then please email, write to or call me. I will contact you within 7 days to discuss your complaint. If it remains unresolved, you may proceed as outlined below. Making a complaint will not affect how I handle your case.
What do to if I cannot resolve your complaint
If I am unable to resolve your complaint myself, the Legal Ombudsman can help you.
They will look at your complaint independently and it will not affect how I handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you can take your complaint to the Legal Ombudsman as long as it is:
- Within six months of receiving a final response to your complaint
and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
- If you would like more information about the Legal Ombudsman, please contact them.
Contact details for the Legal Ombudsman
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: [email protected]
Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
You can raise your concerns with the Solicitors Regulation Authority (SRA) if you are concerned about any aspect of my behaviour.
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Last updated: 2022-06-09